Officient incident

Exact Online Fiscaal - PKI certificate is disabled and VIA data is not retrieved (NL)

Minor Ongoing View vendor source →

Officient is currently experiencing a minor incident affecting Exact Online Fiscaal, which began 9h ago. The vendor's full update timeline is below.

Started
Oct 06, 2026, 02:32 PM UTC
Resolved
Ongoing
Duration
● 8h 46m
Detected by Pingoru
Oct 06, 2026, 02:32 PM UTC

Affected components

Exact Online Fiscaal

Update timeline

  1. investigating Oct 06, 2026, 02:32 PM UTC

    You may encounter that your PKI certificate is disabled with the message: "Je PKI-certificaat is uitgeschakeld doordate deze niet gelding lijkt te zijn. Je certificaat verloopt op dd-mm-yyyy" while the mentioned date lies in the future. Due to this the VIA data is not retrieved in Exact Online Fiscaal. In some cases re-activating the PKI certificate solves the issue and VIA data is retrieved again, however this not seem to work in all scenarios. You can re-activate the PKI certificate by clicking on 'Heractiveren' by navigating to [Uw account > Instellingen > Certificaten beheren]. We are investigating the issues and will update this page as soon as more information becomes available. Our apologies for the inconvenience.