Officient incident

Exact Online - Unable to complete CDD company screening (NL)

Minor Resolved View vendor source →

Officient experienced a minor incident on October 7, 2026 affecting Exact Online and Exact Online Premium, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2026, 08:22 AM UTC
Resolved
Oct 07, 2026, 09:16 AM UTC
Duration
53m
Detected by Pingoru
Oct 07, 2026, 08:22 AM UTC

Affected components

Exact OnlineExact Online Premium

Update timeline

  1. investigating Oct 07, 2026, 08:22 AM UTC

    You may encounter a "Service Unavailable" error when verifying your identity during the CDD company screening. As a result, you are unable to complete the company screening. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. resolved Oct 07, 2026, 09:16 AM UTC

    The issue has been resolved. You are now able to complete the CDD company screening again. Our apologies for the inconvenience.