Officient incident

Exact Online Premium - VAT Return is rejected by the Tax Authorities with error message (NL)

Officient experienced a minor incident on May 15, 2026 affecting Exact Online Premium, lasting 3d 18h. The incident has been resolved; the full update timeline is below.

Started: May 15, 2026, 10:50 AM UTC
Resolved: May 19, 2026, 04:58 AM UTC
Duration: 3d 18h
Detected by Pingoru: May 15, 2026, 10:50 AM UTC

Affected components

Exact Online Premium

Update timeline

investigating May 15, 2026, 10:50 AM UTC

You may experience that your VAT return is rejected by the Tax Authorities due to the validation error “The incoming message was signed with a token which was different from what used to encrypt the body. This was not expected”. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
resolved May 19, 2026, 04:58 AM UTC

The issue has been resolved. It is possible again to send official returns to the tax authorities without facing unexpected errors. Our apologies for the inconvenience.