Officient incident

Exact Online - Error message when editing item card (NL)

Minor Resolved View vendor source →

Officient experienced a minor incident on May 15, 2026 affecting Exact Online and Exact Online Premium, lasting 19d 23h. The incident has been resolved; the full update timeline is below.

Started
May 15, 2026, 07:37 AM UTC
Resolved
Jun 04, 2026, 07:22 AM UTC
Duration
19d 23h
Detected by Pingoru
May 15, 2026, 07:37 AM UTC

Affected components

Exact OnlineExact Online Premium

Update timeline

  1. identified May 15, 2026, 07:37 AM UTC

    You may encounter an error message stating: "Base option 'X' not found for product index 1" when attempting to edit an item card. This message is purely visual and does not affect the item itself. Any changes made will still be saved successfully. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.

  2. identified May 20, 2026, 08:13 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 04, 2026, 07:22 AM UTC

    This issue has been resolved. You will no longer encounter an error message stating: "Base option 'X' not found for product index 1" when attempting to edit an item card. Our apologies for the inconvenience.