Officient incident

Exact Online - Error message when editing item card (NL)

Minor Ongoing View vendor source →

Officient is currently experiencing a minor incident affecting Exact Online and Exact Online Premium, which began 58 min ago. The vendor's full update timeline is below.

Started
May 15, 2026, 07:37 AM UTC
Resolved
Ongoing
Duration
● 58m
Detected by Pingoru
May 15, 2026, 07:37 AM UTC

Affected components

Exact OnlineExact Online Premium

Update timeline

  1. identified May 15, 2026, 07:37 AM UTC

    You may encounter an error message stating: "Base option 'X' not found for product index 1" when attempting to edit an item card. This message is purely visual and does not affect the item itself. Any changes made will still be saved successfully. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.