Officient incident

Exact Venice - Error message during login (BE)

Minor Resolved View vendor source →

Officient experienced a minor incident on May 13, 2026 affecting Exact Venice, lasting 1d 20h. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 02:05 PM UTC
Resolved
May 15, 2026, 10:44 AM UTC
Duration
1d 20h
Detected by Pingoru
May 13, 2026, 02:05 PM UTC

Affected components

Exact Venice

Update timeline

  1. investigating May 13, 2026, 02:05 PM UTC

    You may receive currently not be able to log in to Exact Venice due to the error 'Connection to the remoteapp has been lost'. We are investigating this issue. When an update is available, we will inform you via this page. Our apologies for the inconvenience.

  2. resolved May 15, 2026, 10:44 AM UTC

    This incident has been resolved. Our apologies for the inconvenience.