Officient incident

Exact Online Payroll - Calculation days and hours worked in week 14 incorrect (NL)

Minor Resolved View vendor source →

Officient experienced a minor incident on April 15, 2026 affecting Exact Online Payroll & HR, lasting 23d 3h. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 09:50 AM UTC
Resolved
May 08, 2026, 12:51 PM UTC
Duration
23d 3h
Detected by Pingoru
Apr 15, 2026, 09:50 AM UTC

Affected components

Exact Online Payroll & HR

Update timeline

  1. investigating Apr 15, 2026, 09:50 AM UTC

    You may notice that the calculation of days and hours worked in week 14 is currently incorrect. This might also affect the calculation of other components, for example pension premiums. We are investigating this issue. Our apologies for the inconvenience.

  2. identified Apr 20, 2026, 07:26 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 08, 2026, 12:51 PM UTC

    This issue has been resolved. Our apologies for the inconvenience.