Officient incident

Exact Globe+ - Polish legislation: "Object reference not set to an instance of an object" error message when downloading KSeF invoices.

Minor Resolved View vendor source →

Officient experienced a minor incident on May 6, 2026 affecting Exact Globe+, lasting 13d 16h. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 02:16 PM UTC
Resolved
May 20, 2026, 06:35 AM UTC
Duration
13d 16h
Detected by Pingoru
May 06, 2026, 02:16 PM UTC

Affected components

Exact Globe+

Update timeline

  1. investigating May 06, 2026, 02:16 PM UTC

    When downloading E-Invoices in the menu "Finance, Entries, National e-Invoice System (KSeF), Incoming e-invoices" the error "Object reference not set to an instance of an object" can appear. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. identified May 11, 2026, 09:53 AM UTC

    The issue has been identified and a fix is being prepared.

  3. resolved May 20, 2026, 06:35 AM UTC

    This issue will be resolved in Exact Globe+ release 507SP8, available as of the 20th of May. Our apologies for the inconvenience.