Officient incident
Exact Reeleezee – Rabobank Payment and Direct Debit Orders Not Submitted (NL)
Officient experienced a minor incident on September 10, 2026 affecting Exact Reeleezee, lasting 12d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2026, 12:03 PM UTC
Payment and direct debit orders submitted through a Rabobank PSD2 bank links may incorrectly show the status "File rejected by bank" after the authorization of a PSD2 bank link has been renewed or changes have been made to the services of a Rabobank connection. As a result, affected orders have not been received by the bank. In addition, affected PSD2 bank links may incorrectly be displayed as a Rabo Boekhoudkoppeling. As a possible workaround, customers can try to renew the bank link again. We are currently investigating issue and we will update this page once more information becomes available. Our apologies for the inconvenience.
- identified Sep 17, 2026, 08:35 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 23, 2026, 08:04 AM UTC
The issue has been resolved. Payment orders can again be submitted via the Rabobank connection, and the correct bank connection description is now displayed for the bank account in Reeleezee. Our apologies for the inconvenience.