Odysseyware incident
Imagine Edgenuity and Imagine EdgeEX - Some Users Cannot Log In via ClassLink
Odysseyware experienced a major incident on January 6, 2026 affecting Imagine Edgenuity and Imagine EdgeEX, lasting 1d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 06, 2026, 08:34 PM UTC
Our team is actively investigating an issue impacting users of Imagine Edgenuity and Imagine EdgeEX. Some users cannot log in via ClassLink. We apologize for the inconvenience and will provide an update soon.
- identified Jan 06, 2026, 08:47 PM UTC
We are continuing to work on a fix for this issue.
- investigating Jan 06, 2026, 08:55 PM UTC
We are currently investigating this issue.
- investigating Jan 06, 2026, 10:41 PM UTC
In partnership with ClassLink, we’ve determined the root cause appears to be related to ClassLink. Their team is actively working with affected districts. We are closely monitoring the situation and will provide updates as more information becomes available.
- resolved Jan 08, 2026, 05:54 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. ClassLink will continue to work any additional issues. We apologize for the prior inconvenience.