Odysseyware incident

Imagine Odysseyware and Ignite Virtual Academy - New Users Cannot Log In

Major Resolved View vendor source →

Odysseyware experienced a major incident on September 22, 2026 affecting Ignitia Virtual Academy and Imagine Odysseyware, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2026, 06:10 PM UTC
Resolved
Sep 22, 2026, 07:43 PM UTC
Duration
1h 33m
Detected by Pingoru
Sep 22, 2026, 06:10 PM UTC

Affected components

Ignitia Virtual AcademyImagine Odysseyware

Update timeline

  1. investigating Sep 22, 2026, 06:10 PM UTC

    Our team is actively investigating an issue impacting users of Imagine Odysseyware and Ignite Virtual Academy. Recently created users cannot log in to Imagine Odysseyware. We apologize for the inconvenience and will provide an update soon.

  2. monitoring Sep 22, 2026, 06:19 PM UTC

    Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.

  3. resolved Sep 22, 2026, 07:43 PM UTC

    We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.