Odysseyware incident

Imagine Instructional Services and Academies - Some Users Cannot Launch Imagine Edgenuity Courses

Odysseyware experienced a major incident on September 22, 2026 affecting Imagine Instructional Services and Brightspire Virtual Schools and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started: Sep 22, 2026, 05:18 PM UTC
Resolved: Sep 22, 2026, 06:58 PM UTC
Duration: 1h 40m
Detected by Pingoru: Sep 22, 2026, 05:18 PM UTC

Affected components

Imagine Instructional ServicesBrightspire Virtual SchoolsGiant CampusIgnitia Virtual AcademyImagine Learning Excellence AcademyPark City Independent

Update timeline

investigating Sep 22, 2026, 05:18 PM UTC

Our team is actively investigating an issue impacting users of Imagine Instructional Services and Academies. Some users cannot launch Imagine Edgenuity courses. Some may see a blank screen, and others are returned to Genius. We apologize for the inconvenience and will provide an update soon.
monitoring Sep 22, 2026, 06:19 PM UTC

Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
resolved Sep 22, 2026, 06:58 PM UTC

We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.