Odysseyware incident

Instructional Services and Academies - Some Students Cannot Open Imagine Edgenuity

Odysseyware experienced a major incident on May 20, 2026 affecting Imagine Instructional Services and Brightspire Virtual Schools and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started: May 20, 2026, 04:55 PM UTC
Resolved: May 21, 2026, 07:29 PM UTC
Duration: 1d 2h
Detected by Pingoru: May 20, 2026, 04:55 PM UTC

Affected components

Imagine Instructional ServicesBrightspire Virtual SchoolsGiant CampusIgnitia Virtual AcademyImagine Learning Excellence AcademyPark City Independent

Update timeline

investigating May 20, 2026, 04:55 PM UTC

Our team is actively investigating an issue impacting Instructional Services and Academies. Some students receive an error message when they attempt to open Imagine Edgenuity courses. Users can clear their browser cookies to resolve this situation temporarily. The team is preparing a more permanent solution as well. We apologize for the inconvenience and will provide an update soon.
monitoring May 21, 2026, 06:19 PM UTC

Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
resolved May 21, 2026, 07:29 PM UTC

We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.