Odysseyware incident
IL On Demand - Degraded Performance due to Salesforce
Odysseyware experienced a major incident on September 16, 2026 affecting Professional Learning Self Service and Product Allocation Self Service, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 16, 2026, 12:12 PM UTC
We are currently experiencing intermittent performance degradation resulting from an incident on Salesforce's platform. Salesforce's technical team has been notified and is actively investigating the issue to implement a resolution. Please note that this disruption may also affect educators access to ILOD-related features and functionality that depend on Salesforce services. We apologize for the inconvenience and will provide an update soon.
- monitoring Sep 16, 2026, 12:52 PM UTC
Salesforce has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- monitoring Sep 16, 2026, 01:06 PM UTC
Salesforce has restored service, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Sep 16, 2026, 01:29 PM UTC
Salesforce has restored service and system performance has remained stable following one hour of monitoring. The intermittent degradation impacting Salesforce and related ILOD functionality appears to be resolved. We will continue to monitor, but no further impact is expected at this time. We apologize for the prior inconvenience.