Ocrolus incident

Partial Detect Outage

Major Resolved View vendor source →

Ocrolus experienced a major incident on December 12, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2023, 12:21 AM UTC
Resolved
Dec 12, 2023, 12:21 AM UTC
Duration
—
Detected by Pingoru
Dec 12, 2023, 12:21 AM UTC

Update timeline

  1. resolved Dec 14, 2023, 02:23 AM UTC

    Due to a software deployment, we failed to generate Detect signals for some documents processed through Instant between 7:21pm ET on December 11th and 5:46am ET on December 13th. Delayed Detect signals were generated for the affected docs between 10:37pm and 11:56pm ET on December 14th.