Ocrolus experienced a minor incident on March 17, 2026 affecting Document Processing, lasting 3h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Document Processing
Update timeline
- investigating Mar 17, 2026, 05:30 PM UTC
Some customers are experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively working through our backlogs, and we’ll keep you updated as we make progress.
- monitoring Mar 17, 2026, 07:44 PM UTC
We are continuing to clear the backlog and are actively monitoring the situation.
- resolved Mar 17, 2026, 09:17 PM UTC
The backlog has returned to normal levels, and turnaround time (TAT) has been steadily improving. We continue to actively monitor TAT and overall system health.