Ocrolus incident

Duplicate Transactions

Major Resolved View vendor source →

Ocrolus experienced a major incident on December 13, 2023 affecting Ocrolus API and Dashboard, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2023, 10:08 PM UTC
Resolved
Dec 14, 2023, 01:28 AM UTC
Duration
3h 20m
Detected by Pingoru
Dec 13, 2023, 10:08 PM UTC

Affected components

Ocrolus APIDashboard

Update timeline

  1. identified Dec 13, 2023, 10:08 PM UTC

    We have discovered an issue that has resulted in duplicate transactions for some bank statements processed through Instant. We have taken steps to prevent the issue from affecting future uploads, and are currently working on re-processing the affected documents.

  2. monitoring Dec 14, 2023, 12:40 AM UTC

    We have reprocessed 90% of the affected documents, and are working on reprocessing the remaining affected documents. Reprocessing documents will resend email and/or webhook notifications if those events are subscribed to.

  3. resolved Dec 14, 2023, 01:28 AM UTC

    All affected documents have been reprocessed.