Ocrolus experienced a major incident on January 2, 2024 affecting Document Processing, lasting 7h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 02, 2024, 05:10 PM UTC
We are currently experiencing intermittent outages with our document processing system that will result in longer turnaround times. We are still investigating the root cause. The Ocrolus API and Dashboard are not affected by this incident.
- identified Jan 02, 2024, 06:02 PM UTC
We have identified a failure with the message queuing system used for document processing and are currently taking recovery measures for this type of failure.
- monitoring Jan 02, 2024, 07:15 PM UTC
We have recovered from the message queuing system failure and are currently working through the backlog of documents.
- monitoring Jan 02, 2024, 09:40 PM UTC
We have processed about 80% of the backlog.
- resolved Jan 03, 2024, 12:13 AM UTC
We have completed processing the backlog. We will continue our investigation of the incident and will provide a postmortem in the next few business days.