Ocrolus incident

Lender Analytics Export Failures

Minor Resolved View vendor source →

Ocrolus experienced a minor incident on February 2, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2024, 12:15 PM UTC
Resolved
Feb 02, 2024, 12:15 PM UTC
Duration
—
Detected by Pingoru
Feb 02, 2024, 12:15 PM UTC

Update timeline

  1. resolved Feb 02, 2024, 08:22 PM UTC

    Between 7:15am and 1:30pm ET, clients may have received an error when attempting to export Lender Analytics from the Dashboard if the associated book referenced a bank account with zero captured transactions. This incident was caused by a software deployment, which was rolled back at 1:30pm ET.