Ocrolus experienced a minor incident on February 5, 2024 affecting Dashboard, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Dashboard
Update timeline
- investigating Feb 05, 2024, 10:28 PM UTC
Attempts to export Lender Analytics from the Dashboard are failing for some books. We are currently investigating the issue and will post an update shortly.
- identified Feb 05, 2024, 10:57 PM UTC
We have identified a database performance issue as the cause of the failures.
- monitoring Feb 05, 2024, 11:44 PM UTC
The transaction enricher process that was causing database performance issues has been scaled down and we are no longer seeing errors for Lender Analytics exports.
- resolved Feb 06, 2024, 12:03 AM UTC
This incident has been resolved.