Ocrolus incident

Analytics API Errors

Minor Resolved View vendor source →

Ocrolus experienced a minor incident on February 14, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 14, 2024, 08:39 PM UTC
Resolved
Feb 14, 2024, 08:39 PM UTC
Duration
—
Detected by Pingoru
Feb 14, 2024, 08:39 PM UTC

Update timeline

  1. resolved Feb 14, 2024, 09:48 PM UTC

    Between 3:39pm and 3:43pm ET, the Ocrolus API returned an incomplete JSON response for the Book summary endpoint used to retrieve Cash Flow Analytics. At 3:58pm ET, we resent the book.analytics_v2.generated webhook notification for the 20 books affected. This incident was caused by a database performance issue.