Ocrolus experienced a major incident on February 21, 2024 affecting Ocrolus API, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Ocrolus API
Update timeline
- investigating Feb 21, 2024, 08:31 PM UTC
We are currently investigating an issue that's causing webhook notifications to be delayed. The incident began at approximately 2:20pm ET.
- resolved Feb 21, 2024, 09:08 PM UTC
Webhook notification processing is back to normal (i.e. under 60 seconds). This incident was caused by a failing webhook endpoint that put strain on the system.