Ocrolus experienced a minor incident on February 22, 2024 affecting Document Processing, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Document Processing
Update timeline
- investigating Feb 22, 2024, 06:32 PM UTC
We are currently investigating an issue related to increased turnaround times.
- resolved Feb 22, 2024, 07:01 PM UTC
Due to a software deployment, documents uploaded between 10:30am and 1:30pm ET experienced increased turnaround times. Our verifiers have worked through the backlog, and turnaround times have returned to normal. Our human-in-the-loop verification system is fully functional.