Ocrolus experienced a major incident on March 19, 2024 affecting Ocrolus API, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Ocrolus API
Update timeline
- investigating Mar 19, 2024, 03:11 PM UTC
We are currently investigating an issue related to intermittent API failures.
- monitoring Mar 19, 2024, 03:23 PM UTC
The API failures were caused by a database performance issue, which has been resolved. API response times have returned to normal and we are monitoring the system.
- resolved Mar 19, 2024, 03:38 PM UTC
This incident has resolved. The Ocrolus API is fully operational.