Ocrolus experienced a critical incident on March 27, 2024 affecting Ocrolus API and Dashboard, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Ocrolus APIDashboard
Update timeline
- investigating Mar 27, 2024, 04:18 PM UTC
We are currently investigating an issue that is causing the Ocrolus API to fail since 12:09pm ET.
- monitoring Mar 27, 2024, 04:35 PM UTC
The Ocrolus API and Dashboard are fully functional since 12:28pm. We are continuing to investigate the root cause.
- resolved Mar 27, 2024, 04:53 PM UTC
This incident was caused by a significant spike in API calls, which caused database performance issues. We are marking this incident as resolved.