Ocrolus experienced a major incident on December 2, 2024 affecting Detect, lasting 2h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Detect
Update timeline
- investigating Dec 02, 2024, 07:06 PM UTC
We’re seeing an issue with detect responses not coming through. We are investigating the issue and will provide more information as it becomes available.
- monitoring Dec 02, 2024, 08:15 PM UTC
We have identified the issue and are actively monitoring the solution. We are currently assessing the time required to restore the service fully.
- resolved Dec 02, 2024, 09:41 PM UTC
All of the backlog volume has been processed.