Ocrolus experienced a major incident on April 1, 2024 affecting Ocrolus API and Dashboard, lasting 7h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2024, 07:24 PM UTC
We are currently investigating delays with Detect signal generation that began at approximately 1pm ET.
- investigating Apr 01, 2024, 08:26 PM UTC
We are currently taking remediation steps to resolve this issue within the next 2 hours.
- monitoring Apr 01, 2024, 08:50 PM UTC
Our Detect system is starting to recover and the backlog is being processed.
- investigating Apr 01, 2024, 09:35 PM UTC
The signs of recovery were short-lived, and we are continuing to see failures and delays with Detect signal generation.
- identified Apr 02, 2024, 01:31 AM UTC
We have identified a potential root cause and are in the process of deploying a software update.
- monitoring Apr 02, 2024, 02:06 AM UTC
The software update was successful and the Detect backlog is being processed.
- monitoring Apr 02, 2024, 02:47 AM UTC
Approximately 90% of the Detect backlog has been processed, and Detect processing times have returned to normal for newly verified documents.
- resolved Apr 02, 2024, 03:04 AM UTC
The backlog has been processed completely and Detect is fully functional.