Ocrolus experienced a major incident on June 25, 2024 affecting Document Processing, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2024, 04:08 PM UTC
We are currently experiencing delays in Document verification due to degraded performance with our document processing system. We are currently investigating the issue and will provide more information as it becomes available.
- monitoring Jun 25, 2024, 04:58 PM UTC
Our document processing system is recovering after a bug fix for this issue was released. We are continuing to monitor the situation.
- resolved Jun 25, 2024, 06:05 PM UTC
Our document processing system has returned to normal operations and we have completed work on the backlog of overdue Documents. We are in the process of performing a root cause analysis and will provide more information at a later date.