Ocrolus experienced a major incident on June 28, 2024 affecting Document Processing, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Document Processing
Update timeline
- identified Jun 28, 2024, 03:59 PM UTC
We have identified an issue with our task queueing system that is causing document processing to be delayed. We are currently investigating and will share more information as it becomes available.
- monitoring Jun 28, 2024, 04:21 PM UTC
Our document processing system is now recovering after a bug fix for this issue was released. We are continuing to monitor the situation.
- resolved Jun 28, 2024, 05:06 PM UTC
Our document verification system has fully recovered and we have returned to normal operations.