Ocrolus experienced a major incident on August 1, 2024 affecting Ocrolus API and Dashboard, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Ocrolus APIDashboard
Update timeline
- investigating Aug 01, 2024, 06:18 PM UTC
We are currently experiencing degraded performance with our authentication service that is causing some auth token refresh and Dashboard login requests to fail. API calls with valid non-expired tokens and document processing are unaffected.
- monitoring Aug 01, 2024, 06:42 PM UTC
The performance of our authentication service has improved after we released a configuration change.
- resolved Aug 01, 2024, 06:52 PM UTC
Our authentication service has returned to normal performance.