Ocrolus incident

There is an issue with Document processing

Minor Resolved View vendor source →

Ocrolus experienced a minor incident on December 16, 2024 affecting Document Processing, lasting 5h 22m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2024, 11:17 PM UTC
Resolved
Dec 17, 2024, 04:39 AM UTC
Duration
5h 22m
Detected by Pingoru
Dec 16, 2024, 11:17 PM UTC

Affected components

Document Processing

Update timeline

  1. monitoring Dec 16, 2024, 11:17 PM UTC

    The issue has been identified and fixed. Currently, we are monitoring the document processing and clearing the backlogs.

  2. monitoring Dec 16, 2024, 11:19 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Dec 16, 2024, 11:19 PM UTC

    Due to this issue clients may face high TAT issues

  4. resolved Dec 17, 2024, 04:39 AM UTC

    All of the backlog volume has been processed.