Ocrolus experienced a minor incident on January 31, 2025 affecting Detect, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Detect
Update timeline
- investigating Jan 31, 2025, 12:47 AM UTC
We are seeing an issue with detect responses not coming through that began at approximately 5:30 pm ET. We are investigating the issue and will provide more information as it becomes available.
- monitoring Jan 31, 2025, 01:04 AM UTC
We have identified the issue and are actively monitoring the solution. Our team is working to restore full service and is currently assessing the time required for full recovery. Additionally, we are focused on clearing the backlog.
- resolved Jan 31, 2025, 02:22 AM UTC
The fix for this issue was successful and Detect service has returned to normal.