Ocrolus experienced a major incident on February 25, 2025 affecting Ocrolus API and Document Processing and 1 more component, lasting 2h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Ocrolus APIDocument ProcessingDashboard
Update timeline
- investigating Feb 25, 2025, 01:31 PM UTC
We are currently experiencing login issues on the Ocrolus dashboard and API users due to an internal upgrade. Our engineering team is actively investigating the issue and working on a resolution. We will provide updates as soon as we have more information.
- investigating Feb 25, 2025, 01:38 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 25, 2025, 02:37 PM UTC
A fix has been implemented, and system performance is improving. We are actively monitoring the situation to ensure stability.
- resolved Feb 25, 2025, 03:56 PM UTC
Things are looking good since the recent fix. Resolving the incident.