Nutshell Outage History

Nutshell is up right now

Nutshell had 11 outages in the last 2 years totaling 25h 47m of downtime — averaging 0.5 incidents per month.

There were 11 Nutshell outages since October 30, 2024 totaling 25h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.nutshell.com

Notice July 8, 2026

Database Upgrade

Detected by Pingoru
Jul 08, 2026, 12:49 AM UTC
Resolved
Jul 08, 2026, 01:01 AM UTC
Duration
11m
Affected: Nutshell applicationNutshell Marketing outgoing emailInbound emailClick-to-callNutshell Intelligence
Timeline · 3 updates
  1. monitoring Jul 08, 2026, 12:49 AM UTC

    We are performing an upgrade to all of our internal databases on July 7, 2026 at 8pm ET. We do not expect any customer impact, but we will post any updates to this event.

  2. monitoring Jul 08, 2026, 01:00 AM UTC

    Our upgrade completed successfully, with no customer impact observed.

  3. resolved Jul 08, 2026, 01:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 4, 2026

Slowdown & delays for some customers

Detected by Pingoru
Jun 04, 2026, 04:45 PM UTC
Resolved
Jun 04, 2026, 05:16 PM UTC
Duration
30m
Affected: Nutshell application
Timeline · 2 updates
  1. identified Jun 04, 2026, 04:45 PM UTC

    We have identified an issue in one of our database clusters which is causing slowdowns for approximately 20% of our customers. Nutshell should now be accessible, but there may be some delays in updates to lists and searching.

  2. resolved Jun 04, 2026, 05:16 PM UTC

    We have addressed the database issue which caused some slowdowns for our customers. We are continuing to expand our infrastructure fleet for a more reliable and speedy Nutshell experience!

Read the full incident report →

Notice April 10, 2026

Database upgrade

Detected by Pingoru
Apr 10, 2026, 12:17 AM UTC
Resolved
Apr 10, 2026, 05:10 AM UTC
Duration
4h 52m
Timeline · 2 updates
  1. monitoring Apr 10, 2026, 12:17 AM UTC

    We are performing an upgrade to one of our internal databases on April 9, 2026 at 9pm ET. We do not expect any customer impact, but we will post any updates to this event.

  2. resolved Apr 10, 2026, 05:10 AM UTC

    Our upgrade completed successfully, with no customer impact.

Read the full incident report →

Minor March 9, 2026

Reports of Nutshell not loading for several customers

Detected by Pingoru
Mar 09, 2026, 09:23 PM UTC
Resolved
Mar 09, 2026, 09:37 PM UTC
Duration
14m
Affected: Nutshell application
Timeline · 2 updates
  1. identified Mar 09, 2026, 09:23 PM UTC

    We've received reports of certain aspects of Nutshell not loading in real-time, affecting some users. We've identified the root cause for the issue and are implementing a fix. Status will be updated as this progresses. Thank you for your patience.

  2. resolved Mar 09, 2026, 09:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Nutshell outage

Detected by Pingoru
Oct 20, 2025, 12:30 PM UTC
Resolved
Oct 20, 2025, 09:29 PM UTC
Duration
8h 58m
Affected: Nutshell application
Timeline · 4 updates
  1. monitoring Oct 20, 2025, 12:30 PM UTC

    At approximately 7:15 ET, Nutshell performance began to decline until the app was unavailable. Our team identified an issue with AWS, our infrastructure provider. As of 8:20am, we completed a configuration change to work around the identified problems. Nutshell is currently up and running, and we are monitoring further developments from AWS.

  2. identified Oct 20, 2025, 02:53 PM UTC

    As of 10:50am, Nutshell is running slower than expected. We are currently working with AWS to add more resources.

  3. monitoring Oct 20, 2025, 04:04 PM UTC

    We have deployed additional resources and Nutshell is now performing quickly. We are continuing to monitor issues from AWS that may impact Nutshell availability.

  4. resolved Oct 20, 2025, 09:29 PM UTC

    Nutshell has been performing at optimal levels for several hours. We continue to monitor for any issues that might result from our infrastructure provider. Our team will perform a retrospective to identify ways to mitigate future issues and learn from this experience. No data was lost during this event.

Read the full incident report →

Minor September 23, 2025

Investigating reports of slowness

Detected by Pingoru
Sep 23, 2025, 12:59 PM UTC
Resolved
Sep 23, 2025, 08:57 PM UTC
Duration
7h 57m
Affected: Nutshell application
Timeline · 2 updates
  1. monitoring Sep 23, 2025, 12:59 PM UTC

    We’ve received reports of slowness affecting some users and have identified the root cause as an issue with one of our load balancers. A fix has been implemented, and we are currently monitoring. We’ll provide further updates as needed. Thank you for your patience.

  2. resolved Sep 23, 2025, 08:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 21, 2025

Temporary Nutshell access issues

Detected by Pingoru
Aug 21, 2025, 01:43 PM UTC
Resolved
Aug 21, 2025, 12:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 21, 2025, 01:43 PM UTC

    On August 21, from approximately 8:00 AM to 8:35 AM Eastern Daylight Time, some Nutshell customers experienced difficulty logging in or accessing their Nutshell account. We identified an overloaded authentication service, due to an upcoming software upgrade. We've resolved the configuration issue. Sorry for the trouble!

Read the full incident report →

Notice June 12, 2025

Public website unavailable

Detected by Pingoru
Jun 12, 2025, 07:06 PM UTC
Resolved
Jun 12, 2025, 08:50 PM UTC
Duration
1h 43m
Affected: Nutshell application
Timeline · 2 updates
  1. identified Jun 12, 2025, 07:06 PM UTC

    We are experiencing a problem with our public website at www.nutshell.com. We have replaced it with a placeholder so you can continue to log in. Nutshell itself is operational, as is our knowledge base. We have identified the issue with our upstream CMS provider and Cloudflare and we are monitoring for updates. This issue is also affecting our Enterprise SSO capability.

  2. resolved Jun 12, 2025, 08:50 PM UTC

    Our upstream provider, Cloudflare has resolved their issue and the Nutshell public website is back online.

Read the full incident report →

Major March 27, 2025

App performance and access issues

Detected by Pingoru
Mar 27, 2025, 04:25 PM UTC
Resolved
Mar 27, 2025, 05:13 PM UTC
Duration
48m
Affected: Nutshell application
Timeline · 4 updates
  1. investigating Mar 27, 2025, 04:25 PM UTC

    Customers are experiencing slow load times and frequent errors in Nutshell, our team is actively investigating.

  2. identified Mar 27, 2025, 04:33 PM UTC

    Nutshell is unavailable to many customers - our team has identified the issue and is implementing a fix. We expect a resolution in the next 15 minutes.

  3. monitoring Mar 27, 2025, 04:54 PM UTC

    A fix has been released, and normal Nutshell operation has been restored to all customers.

  4. resolved Mar 27, 2025, 05:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 14, 2024

Experiencing access issues

Detected by Pingoru
Nov 14, 2024, 08:18 PM UTC
Resolved
Nov 14, 2024, 08:47 PM UTC
Duration
29m
Timeline · 3 updates
  1. investigating Nov 14, 2024, 08:18 PM UTC

    We are currently investigating reports of Nutshell users unable to log into their account.

  2. monitoring Nov 14, 2024, 08:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 14, 2024, 08:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 30, 2024

Nutshell downtime, October 30

Detected by Pingoru
Oct 30, 2024, 11:30 PM UTC
Resolved
Oct 30, 2024, 11:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 31, 2024, 03:14 PM UTC

    On Thursday, October 30, at 7:40pm eastern time, Nutshell began to experience app slowness. At 8:00pm, access to Nutshell was largely unavailable, and customers could not log in. At 10:15pm, our team restored access to the Nutshell app, and customers could log in and access their account. From 10:30pm to approximately 2:30a, Nutshell was available, but background processing was delayed, so email sync, bulk edits, imports and exports may have taken longer than usual. No data stored in Nutshell was affected during this issue. All outgoing Nutshell Campaigns & emails have resumed correctly. During this downtime, Nutshell Forms, Scheduler and Landing Pages may have failed to load. Connected Form submissions were queued and have been received. We tracked down the source of the issue to a job queuing service, and our team is working to prevent future issues like this. We are sorry for the trouble, and we're working every day to make Nutshell powerful, reliable and secure.

Read the full incident report →