Nutshell incident

Investigating reports of slowness

Minor Resolved View vendor source →

Nutshell experienced a minor incident on September 23, 2025 affecting Nutshell application, lasting 7h 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 12:59 PM UTC
Resolved
Sep 23, 2025, 08:57 PM UTC
Duration
7h 57m
Detected by Pingoru
Sep 23, 2025, 12:59 PM UTC

Affected components

Nutshell application

Update timeline

  1. monitoring Sep 23, 2025, 12:59 PM UTC

    We’ve received reports of slowness affecting some users and have identified the root cause as an issue with one of our load balancers. A fix has been implemented, and we are currently monitoring. We’ll provide further updates as needed. Thank you for your patience.

  2. resolved Sep 23, 2025, 08:57 PM UTC

    This incident has been resolved.