Nuix incident

Discover AU Portal - Slow Performance

Resolved after 26 days 4 hours, affecting Discover Portal - AU, on August 21, 2025.

monitoring Aug 23, 2025, 02:56 AM UTC

Resolved - The root cause of intermittent degradation of performance on Discover SaaS in Australia has been identified and remedied. Our Engineering team is continuing to monitor the environment to ensure improved performance.

Started
Aug 21, 2025, 07:10 AM UTC
Resolved
Sep 16, 2025, 11:23 AM UTC
Duration
26d 4h
Detected by Pingoru
Aug 21, 2025, 07:10 AM UTC

Affected components

Discover Portal - AU

Update timeline

  1. investigating Aug 21, 2025, 07:10 AM UTC

    We are aware of intermittent degradation of performance on Discover SaaS in Australia. Our Engineering team is prioritizing the identification of the root cause and the implementation of a fix. Should you be affected by this issue, please contact our Service Desk.

  2. identified Aug 22, 2025, 09:52 AM UTC

    We are aware of intermittent degradation of performance on Discover SaaS in Australia. Our Engineering team is prioritizing the identification of the root cause and the implementation of a fix. Should you be affected by this issue, please contact our Service Desk.

  3. monitoring Aug 23, 2025, 02:56 AM UTC

    Resolved - The root cause of intermittent degradation of performance on Discover SaaS in Australia has been identified and remedied. Our Engineering team is continuing to monitor the environment to ensure improved performance.

  4. resolved Sep 16, 2025, 11:23 AM UTC

    This incident has been resolved.

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