Nuix incident

Self-service password reset temporarily unavailable

Major Resolved View vendor source →

Nuix experienced a major incident on August 28, 2026 affecting Keycloak - Nuix SaaS, lasting 24d 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2026, 12:25 AM UTC
Resolved
Sep 21, 2026, 01:40 AM UTC
Duration
24d 1h
Detected by Pingoru
Aug 28, 2026, 12:25 AM UTC

Affected components

Keycloak - Nuix SaaS

Update timeline

  1. identified Aug 28, 2026, 12:25 AM UTC

    Users are currently unable to reset their own passwords. Please contact support for assistance with password resets.

  2. identified Sep 17, 2026, 09:27 PM UTC

    A hotfix has been tested, and will be applied on Sunday 20th Sep 2026.

  3. monitoring Sep 21, 2026, 01:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 21, 2026, 01:40 AM UTC

    This incident has been resolved.