Nuix Outage History

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Nuix had 17 outages in the last 2 years totaling 1683h 36m of downtime, averaging 0.7 incidents per month.

There were 17 Nuix outages since October 22, 2024 totaling 1683h 36m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.nuix.com

Minor September 30, 2026

Discover US Portal - Intermittent login issues.

Detected by Pingoru
Sep 30, 2026, 02:54 PM UTC
Resolved
Sep 30, 2026, 05:14 PM UTC
Duration
2h 19m
Affected: Discover Portal - US
Timeline · 3 updates
  1. investigating Sep 30, 2026, 02:54 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 30, 2026, 03:55 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 30, 2026, 05:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 10, 2026

UK Discover - Office Online Viewer returning Error

Detected by Pingoru
Sep 10, 2026, 10:30 AM UTC
Resolved
Sep 10, 2026, 12:06 PM UTC
Duration
1h 35m
Affected: Discover Portal - UK
Timeline · 3 updates
  1. investigating Sep 10, 2026, 10:30 AM UTC

    We are currently investigating this issue.

  2. monitoring Sep 10, 2026, 11:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 10, 2026, 12:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 28, 2026

Self-service password reset temporarily unavailable

Detected by Pingoru
Aug 28, 2026, 12:25 AM UTC
Resolved
Sep 21, 2026, 01:40 AM UTC
Duration
24d 1h
Affected: Keycloak - Nuix SaaS
Timeline · 4 updates
  1. identified Aug 28, 2026, 12:25 AM UTC

    Users are currently unable to reset their own passwords. Please contact support for assistance with password resets.

  2. identified Sep 17, 2026, 09:27 PM UTC

    A hotfix has been tested, and will be applied on Sunday 20th Sep 2026.

  3. monitoring Sep 21, 2026, 01:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 21, 2026, 01:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 4, 2025

AU Office Online Viewer returning Error

Detected by Pingoru
Nov 04, 2025, 08:37 PM UTC
Resolved
Nov 04, 2025, 10:29 PM UTC
Duration
1h 51m
Affected: Discover Portal - AU
Timeline · 3 updates
  1. investigating Nov 04, 2025, 08:37 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 04, 2025, 10:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 04, 2025, 10:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 21, 2025

Discover AU Portal - Slow Performance

Detected by Pingoru
Aug 21, 2025, 07:10 AM UTC
Resolved
Sep 16, 2025, 11:23 AM UTC
Duration
26d 4h
Affected: Discover Portal - AU
Timeline · 4 updates
  1. investigating Aug 21, 2025, 07:10 AM UTC

    We are aware of intermittent degradation of performance on Discover SaaS in Australia. Our Engineering team is prioritizing the identification of the root cause and the implementation of a fix. Should you be affected by this issue, please contact our Service Desk.

  2. identified Aug 22, 2025, 09:52 AM UTC

    We are aware of intermittent degradation of performance on Discover SaaS in Australia. Our Engineering team is prioritizing the identification of the root cause and the implementation of a fix. Should you be affected by this issue, please contact our Service Desk.

  3. monitoring Aug 23, 2025, 02:56 AM UTC

    Resolved - The root cause of intermittent degradation of performance on Discover SaaS in Australia has been identified and remedied. Our Engineering team is continuing to monitor the environment to ensure improved performance.

  4. resolved Sep 16, 2025, 11:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 21, 2025

Discover Cases Not Accessible – APAC

Detected by Pingoru
Aug 21, 2025, 04:14 AM UTC
Resolved
Aug 21, 2025, 05:01 AM UTC
Duration
46m
Affected: Discover Portal - AU
Timeline · 5 updates
  1. investigating Aug 21, 2025, 04:14 AM UTC

    We are currently investigating this issue.

  2. investigating Aug 21, 2025, 04:17 AM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 21, 2025, 04:58 AM UTC

    We are continuing to investigate this issue.

  4. investigating Aug 21, 2025, 04:58 AM UTC

    We are continuing to investigate this issue.

  5. resolved Aug 21, 2025, 05:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 20, 2025

Discover APAC - RPF jobs error

Detected by Pingoru
Jun 20, 2025, 09:13 AM UTC
Resolved
Jun 20, 2025, 12:37 PM UTC
Duration
3h 23m
Affected: Discover Portal - AU
Timeline · 4 updates
  1. identified Jun 20, 2025, 09:13 AM UTC

    The issue has been identified and a fix is being implemented.

  2. investigating Jun 20, 2025, 11:26 AM UTC

    We are currently investigating this issue.

  3. monitoring Jun 20, 2025, 12:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 20, 2025, 12:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 16, 2025

NVA Portal is down

Detected by Pingoru
Apr 16, 2025, 06:55 PM UTC
Resolved
Apr 16, 2025, 07:03 PM UTC
Duration
8m
Affected: Discover Portal - US
Timeline · 3 updates
  1. investigating Apr 16, 2025, 06:55 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 16, 2025, 07:02 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 16, 2025, 07:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 9, 2025

Discover AU Portal & RPF - Offline

Detected by Pingoru
Apr 09, 2025, 04:57 AM UTC
Resolved
Apr 09, 2025, 10:56 AM UTC
Duration
5h 59m
Affected: Discover Portal - AU
Timeline · 5 updates
  1. investigating Apr 09, 2025, 04:57 AM UTC

    We are currently investigating this issue.

  2. identified Apr 09, 2025, 05:10 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 09, 2025, 05:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 09, 2025, 10:01 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 09, 2025, 10:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 9, 2025

Discover AU - Web Portal Disruption

Detected by Pingoru
Apr 09, 2025, 02:24 AM UTC
Resolved
Apr 09, 2025, 03:30 AM UTC
Duration
1h 6m
Affected: Discover Portal - AU
Timeline · 4 updates
  1. investigating Apr 09, 2025, 02:24 AM UTC

    We are currently investigating this issue.

  2. identified Apr 09, 2025, 02:24 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 09, 2025, 03:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 09, 2025, 03:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 27, 2025

Discover DE - Web Portal outage

Detected by Pingoru
Feb 27, 2025, 11:17 AM UTC
Resolved
Feb 27, 2025, 11:32 AM UTC
Duration
14m
Affected: Discover Portal - DE
Timeline · 2 updates
  1. investigating Feb 27, 2025, 12:10 PM UTC

    We are currently investigating this issue.

  2. resolved Feb 27, 2025, 12:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 22, 2024

AU SaaS File-shares Unavailable

Detected by Pingoru
Oct 22, 2024, 08:05 AM UTC
Resolved
Oct 22, 2024, 10:15 AM UTC
Duration
2h 9m
Affected: Discover Portal - AU
Timeline · 4 updates
  1. investigating Oct 22, 2024, 08:05 AM UTC

    We are currently investigating this issue.

  2. identified Oct 22, 2024, 09:26 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 22, 2024, 09:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 22, 2024, 10:15 AM UTC

    This incident has been resolved.

Read the full incident report →