Nuance Dragon Medical DE Outage History

Started Jun 25, 2026, 08:22 AM UTC· resolved Jun 25, 2026, 10:32 AM UTC

1. investigating Jun 25, 2026, 08:22 AM UTC

   We are currently investigating an issue with DMO and DMSK

2. investigating Jun 25, 2026, 09:37 AM UTC

   We can confirm that the issue is limited to DMSK with Deferred Correction and does not affect any other products. Our investigation is ongoing, and we will provide further updates as more information becomes available.

Read the full incident report →

Started Feb 20, 2026, 10:05 AM UTC· resolved Feb 20, 2026, 03:58 PM UTC

1. investigating Feb 20, 2026, 10:05 AM UTC

   We are currently investigating an issue where audio is cut off for documents opened in DMSK Deferred Correction Mode. We will update you with more information as it becomes available. Thank you for your patience.

2. resolved Feb 20, 2026, 03:58 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Nov 20, 2025, 09:31 AM UTC· resolved Nov 21, 2025, 10:06 AM UTC

1. investigating Nov 20, 2025, 09:31 AM UTC

   We are currently experiencing issues with sending verification emails for new users in NMC. Our team is actively investigating the matter.

2. monitoring Nov 20, 2025, 10:36 AM UTC

   We have identified the issue and implemented a fix to mitigate it. For now, email verification is not required.

3. monitoring Nov 20, 2025, 10:38 AM UTC

   We are continuing to monitor for any further issues.

4. resolved Nov 21, 2025, 10:06 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Nov 19, 2025, 07:56 AM UTC· resolved Nov 19, 2025, 08:31 AM UTC

1. investigating Nov 19, 2025, 07:56 AM UTC

   We are experiencing issues with PowerMic Mobile pairing and are actively investigating the problem. Thank you for your patience.

2. resolved Nov 19, 2025, 08:31 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 29, 2025, 04:58 PM UTC· resolved Oct 30, 2025, 05:45 AM UTC

1. investigating Oct 29, 2025, 04:58 PM UTC

   We are currently investigating this issue.

2. investigating Oct 29, 2025, 05:04 PM UTC

   We are continuing to investigate this issue.

3. investigating Oct 29, 2025, 05:05 PM UTC

   We are continuing to investigate this issue.

4. investigating Oct 29, 2025, 06:41 PM UTC

   Microsoft is experiencing an Azure Front Door outage. Please visit the Azure Status page (https://azure.status.microsoft) for more information. This has caused a service disruption affecting DMO product. Microsoft continues to actively investigate the issue with the highest priority. Symptoms may include: • Menu items failing to display in the UI • If Central Authentication is used then you will be unable to login and redirected to a "can't reach this page" error. • If you are using DMO 2025.1 with Epic Hyperdrive, users may see the Dictation Box appear for all dictation - this only applies to DMO 2025.1 and no other versions. Due to the impact, please proceed with your organization's downtime procedures. An additional notification will follow as details become available. Thank you for your patient and continued partnership.

5. investigating Oct 29, 2025, 08:05 PM UTC

   Microsoft is in the process of mitigating the issue impacting Azure Front Door. They initiated and deployed remediation steps, with initial signs of recovery being observed. Full recovery will take some time. Please visit the Azure Status page (https://azure.status.microsoft) for more information. The service disruption continues to affect Dragon Medical One product. Symptoms may include: • Menu items failing to display in the UI • If Central Authentication is used then you will be unable to login and redirected to a "can't reach this page" error. • If you are using DMO 2025.1 with Epic Hyperdrive, users may see the Dictation Box appear for all dictation - this only applies to DMO 2025.1 and no other versions. Due to the impact, please proceed with your organization's downtime procedures. An additional notification will follow as details become available. Thank you for your patient and continued partnership.

6. identified Oct 29, 2025, 10:58 PM UTC

   Microsoft has mitigated the issue affecting Azure Front Door. Recovery continues and full restoration will take additional time. For additional updates on Azure Front Door recovery progress, visit https://status.azure.com. Users may be able to now access the affected Dragon Medical One product, though intermittent service disruptions should continue to be expected during this recovery period. Symptoms may include: • Menu items failing to display in the UI • If Central Authentication is used then you will be unable to login and redirected to a "can't reach this page" error. • If you are using DMO 2025.1 with Epic Hyperdrive, users may see the Dictation Box appear for all dictation - this only applies to DMO 2025.1 and no other versions. Due to the impact, please proceed with your organization's downtime procedures. An additional notification will follow as details become available. Thank you for your patient and continued partnership.

7. monitoring Oct 29, 2025, 11:35 PM UTC

   Microsoft has mitigated the issue affecting Azure Front Door. Remediation steps have been deployed, and continue to progress well with continuous signs of recovery with the majority of our services fully recovered. For additional updates on the Azure Front Door recovery progress, visit the https://status.azure.com. We have also seen a significant improvement in the impact to our Dragon Medical One product. Users may however continue to experience intermittent service disruptions during this period until full recovery is complete. Symptoms may include: • Menu items failing to display in the UI • If Central Authentication is used then you will be unable to login and redirected to a "can't reach this page" error. • If you are using DMO 2025.1 with Epic Hyperdrive, users may see the Dictation Box appear for all dictation - this only applies to DMO 2025.1 and no other versions. We will provide further update once all services have been fully recovered. Thank you for your patience and continued partnership.

8. resolved Oct 30, 2025, 05:45 AM UTC

   Microsoft team have successfully resolved the issue impacting Azure Front Door. All services have fully recovered and functioning at normal levels. Users of Dragon Medical One can now access their applications and resume workflows without disruption. Resolved Symptoms include: • Menu items failing to display in the UI • If Central Authentication is used then you will be unable to login and redirected to a "can't reach this page" error. • If you are using DMO 2025.1 with Epic Hyperdrive, users may see the Dictation Box appear for all dictation - this only applies to DMO 2025.1 and no other versions. Thank you for your patience and continued partnership.

Read the full incident report →

Started Jun 02, 2025, 07:05 AM UTC· resolved Jun 02, 2025, 08:26 AM UTC

1. investigating Jun 02, 2025, 07:05 AM UTC

   We are currently investigating this issue.

2. resolved Jun 02, 2025, 08:26 AM UTC

   The issue has been identified and the problem has been resolved

Read the full incident report →

Started May 05, 2025, 08:23 AM UTC· resolved May 06, 2025, 12:27 PM UTC

1. investigating May 05, 2025, 08:23 AM UTC

   We are currently investigating this issue.

2. monitoring May 05, 2025, 03:07 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring May 06, 2025, 12:26 PM UTC

   We are continuing to monitor for any further issues.

4. resolved May 06, 2025, 12:27 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Apr 18, 2025, 08:35 AM UTC· resolved Apr 18, 2025, 10:09 AM UTC

1. investigating Apr 18, 2025, 08:35 AM UTC

   We are currently experiencing decreased speech recognition performance and delays. We are investigation the issue.

2. resolved Apr 18, 2025, 10:09 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 04, 2025, 09:24 AM UTC· resolved Mar 04, 2025, 11:46 AM UTC

1. investigating Mar 04, 2025, 09:24 AM UTC

   We are currently investigating this issue.

2. monitoring Mar 04, 2025, 10:10 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 04, 2025, 11:46 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Feb 27, 2025, 01:57 PM UTC· resolved Feb 27, 2025, 02:36 PM UTC

1. investigating Feb 27, 2025, 01:57 PM UTC

   We are currently investigating this issue.

2. resolved Feb 27, 2025, 02:36 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Feb 24, 2025, 10:33 AM UTC· resolved Feb 24, 2025, 11:49 AM UTC

1. investigating Feb 24, 2025, 10:33 AM UTC

   We are currently investigating this issue.

2. identified Feb 24, 2025, 11:14 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Feb 24, 2025, 11:45 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Feb 24, 2025, 11:49 AM UTC

   This incident has been resolved.

Read the full incident report →