Nuance Dragon Medical DE incident

Issues with triggering verifications Emails

Minor Resolved View vendor source →

Nuance Dragon Medical DE experienced a minor incident on November 20, 2025 affecting Nuance Management Center, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 09:31 AM UTC
Resolved
Nov 21, 2025, 10:06 AM UTC
Duration
1d
Detected by Pingoru
Nov 20, 2025, 09:31 AM UTC

Affected components

Nuance Management Center

Update timeline

  1. investigating Nov 20, 2025, 09:31 AM UTC

    We are currently experiencing issues with sending verification emails for new users in NMC. Our team is actively investigating the matter.

  2. monitoring Nov 20, 2025, 10:36 AM UTC

    We have identified the issue and implemented a fix to mitigate it. For now, email verification is not required.

  3. monitoring Nov 20, 2025, 10:38 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 21, 2025, 10:06 AM UTC

    This incident has been resolved.