Ongoing service disruption affecting DMO product

Update timeline

1. investigating Oct 29, 2025, 04:58 PM UTC

   We are currently investigating this issue.

2. investigating Oct 29, 2025, 05:04 PM UTC

   We are continuing to investigate this issue.

3. investigating Oct 29, 2025, 05:05 PM UTC

   We are continuing to investigate this issue.

4. investigating Oct 29, 2025, 06:41 PM UTC

   Microsoft is experiencing an Azure Front Door outage. Please visit the Azure Status page (https://azure.status.microsoft) for more information. This has caused a service disruption affecting DMO product. Microsoft continues to actively investigate the issue with the highest priority. Symptoms may include: • Menu items failing to display in the UI • If Central Authentication is used then you will be unable to login and redirected to a "can't reach this page" error. • If you are using DMO 2025.1 with Epic Hyperdrive, users may see the Dictation Box appear for all dictation - this only applies to DMO 2025.1 and no other versions. Due to the impact, please proceed with your organization's downtime procedures. An additional notification will follow as details become available. Thank you for your patient and continued partnership.

5. investigating Oct 29, 2025, 08:05 PM UTC

   Microsoft is in the process of mitigating the issue impacting Azure Front Door. They initiated and deployed remediation steps, with initial signs of recovery being observed. Full recovery will take some time. Please visit the Azure Status page (https://azure.status.microsoft) for more information. The service disruption continues to affect Dragon Medical One product. Symptoms may include: • Menu items failing to display in the UI • If Central Authentication is used then you will be unable to login and redirected to a "can't reach this page" error. • If you are using DMO 2025.1 with Epic Hyperdrive, users may see the Dictation Box appear for all dictation - this only applies to DMO 2025.1 and no other versions. Due to the impact, please proceed with your organization's downtime procedures. An additional notification will follow as details become available. Thank you for your patient and continued partnership.

6. identified Oct 29, 2025, 10:58 PM UTC

   Microsoft has mitigated the issue affecting Azure Front Door. Recovery continues and full restoration will take additional time. For additional updates on Azure Front Door recovery progress, visit https://status.azure.com. Users may be able to now access the affected Dragon Medical One product, though intermittent service disruptions should continue to be expected during this recovery period. Symptoms may include: • Menu items failing to display in the UI • If Central Authentication is used then you will be unable to login and redirected to a "can't reach this page" error. • If you are using DMO 2025.1 with Epic Hyperdrive, users may see the Dictation Box appear for all dictation - this only applies to DMO 2025.1 and no other versions. Due to the impact, please proceed with your organization's downtime procedures. An additional notification will follow as details become available. Thank you for your patient and continued partnership.

7. monitoring Oct 29, 2025, 11:35 PM UTC

   Microsoft has mitigated the issue affecting Azure Front Door. Remediation steps have been deployed, and continue to progress well with continuous signs of recovery with the majority of our services fully recovered. For additional updates on the Azure Front Door recovery progress, visit the https://status.azure.com. We have also seen a significant improvement in the impact to our Dragon Medical One product. Users may however continue to experience intermittent service disruptions during this period until full recovery is complete. Symptoms may include: • Menu items failing to display in the UI • If Central Authentication is used then you will be unable to login and redirected to a "can't reach this page" error. • If you are using DMO 2025.1 with Epic Hyperdrive, users may see the Dictation Box appear for all dictation - this only applies to DMO 2025.1 and no other versions. We will provide further update once all services have been fully recovered. Thank you for your patience and continued partnership.

8. resolved Oct 30, 2025, 05:45 AM UTC

   Microsoft team have successfully resolved the issue impacting Azure Front Door. All services have fully recovered and functioning at normal levels. Users of Dragon Medical One can now access their applications and resume workflows without disruption. Resolved Symptoms include: • Menu items failing to display in the UI • If Central Authentication is used then you will be unable to login and redirected to a "can't reach this page" error. • If you are using DMO 2025.1 with Epic Hyperdrive, users may see the Dictation Box appear for all dictation - this only applies to DMO 2025.1 and no other versions. Thank you for your patience and continued partnership.