Nuance Diagnostic Cloud Solutions incident

PowerShare HIPAA Audit Trail Issues

Minor Resolved View vendor source →

Nuance Diagnostic Cloud Solutions experienced a minor incident on June 13, 2025 affecting PowerShare Platform, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2025, 02:14 PM UTC
Resolved
Jun 13, 2025, 04:28 PM UTC
Duration
2h 13m
Detected by Pingoru
Jun 13, 2025, 02:14 PM UTC

Affected components

PowerShare Platform

Update timeline

  1. monitoring Jun 13, 2025, 02:14 PM UTC

    Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following intermittently: + Problems accessing HIPAA Audit records - Recent HIPAA audit events option on images page may timeout. - Problems running/exporting HIPAA audit trail reports

  2. resolved Jun 13, 2025, 04:28 PM UTC

    HIPAA audit issues resolved.