Nuance Diagnostic Cloud Solutions incident

PowerShare Auto Order Generation (AOG) Issues

Major Resolved View vendor source →

Nuance Diagnostic Cloud Solutions experienced a major incident on June 26, 2025 affecting PowerShare Platform, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2025, 12:28 PM UTC
Resolved
Jun 26, 2025, 12:44 PM UTC
Duration
15m
Detected by Pingoru
Jun 26, 2025, 12:28 PM UTC

Affected components

PowerShare Platform

Update timeline

  1. monitoring Jun 26, 2025, 12:28 PM UTC

    Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Delays when pushing studies through Auto Order Generation (AOG) workflow - Studies may appear stuck on UltraGateway worklist with blank or posted status Images: Users are encouraged to wait on re-pushing images as the workflow should resume after remediation is completed.

  2. monitoring Jun 26, 2025, 12:41 PM UTC

    Remediation completed - we are validating the fix now.

  3. resolved Jun 26, 2025, 12:44 PM UTC

    This incident has been resolved.