Nuance Diagnostic Cloud Solutions incident

Service Disruption: mPower Cloud - Australia

Critical Resolved View vendor source →

Nuance Diagnostic Cloud Solutions experienced a critical incident on April 4, 2025 affecting ANZ Market, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2025, 02:56 PM UTC
Resolved
Apr 04, 2025, 05:22 PM UTC
Duration
2h 26m
Detected by Pingoru
Apr 04, 2025, 02:56 PM UTC

Affected components

ANZ Market

Update timeline

  1. investigating Apr 04, 2025, 02:56 PM UTC

    We are currently investigating reports of issues accessing the mPower application.

  2. identified Apr 04, 2025, 04:31 PM UTC

    The issue has been identified, and we are working to restore service.

  3. monitoring Apr 04, 2025, 04:54 PM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved Apr 04, 2025, 05:22 PM UTC

    This incident has been resolved.