Nuance Diagnostic Cloud Solutions incident

Service Disruption: PowerScribe One Cloud Speech

Minor Resolved View vendor source →

Nuance Diagnostic Cloud Solutions experienced a minor incident on April 29, 2025 affecting United States, lasting 20h 37m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2025, 06:11 PM UTC
Resolved
Apr 30, 2025, 02:49 PM UTC
Duration
20h 37m
Detected by Pingoru
Apr 29, 2025, 06:11 PM UTC

Affected components

United States

Update timeline

  1. investigating Apr 29, 2025, 06:11 PM UTC

    We are investigating complaints of speech related latency within the application. We will provide updates as soon as they are available.

  2. investigating Apr 29, 2025, 08:17 PM UTC

    We continue to investigate and monitor complaints of speech related latency within the application. We will provide updates as soon as they are available.

  3. monitoring Apr 29, 2025, 10:20 PM UTC

    A fix has been implemented. We will continue to monitor.

  4. resolved Apr 30, 2025, 02:49 PM UTC

    PowerScribe One Cloud Speech service has now been fully restored. Thank you for your patience while we worked to resolve this issue.