Nuance Diagnostic Cloud Solutions incident

PowerConnect Actionable Findings

Minor Resolved View vendor source →

Nuance Diagnostic Cloud Solutions experienced a minor incident on September 30, 2024, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2024, 12:36 PM UTC
Resolved
Sep 30, 2024, 01:39 PM UTC
Duration
1h 2m
Detected by Pingoru
Sep 30, 2024, 12:36 PM UTC

Update timeline

  1. investigating Sep 30, 2024, 12:36 PM UTC

    We are currently experiencing issues with PowerConnect Actionable Findings that may impact SMS alert delivery. At this time, Nuance is monitoring and directly notifying clients via phone of critical alerts where an impact is present while we work to address the notifications issue. Thank you for your patience while we work to resolve this as soon as possible.

  2. monitoring Sep 30, 2024, 01:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 30, 2024, 01:39 PM UTC

    This incident has been resolved.