Nuance Diagnostic Cloud Solutions incident

Service Disruption: PowerConnect Communicator

Minor Resolved View vendor source →

Nuance Diagnostic Cloud Solutions experienced a minor incident on December 17, 2024, lasting 10d. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2024, 08:56 PM UTC
Resolved
Dec 27, 2024, 09:46 PM UTC
Duration
10d
Detected by Pingoru
Dec 17, 2024, 08:56 PM UTC

Update timeline

  1. investigating Dec 17, 2024, 08:56 PM UTC

    We are currently investigating reports of intermittent issues with chat functionality related to connection disruptions.

  2. identified Dec 17, 2024, 10:05 PM UTC

    We have identified the cause, and we are working on remediation. At this time if you encounter any issue with chat connectivity or functionality please log out and then back in to resolve. We appreciate your patience while we work to resolve this issue as soon as possible.

  3. identified Dec 18, 2024, 02:20 PM UTC

    We are continuing to work on remediation for this intermittent issue. At this time if you encounter any issue with chat connectivity or functionality please log out and then back in to resolve. We appreciate your patience while we work to resolve this issue as soon as possible.

  4. monitoring Dec 18, 2024, 06:13 PM UTC

    We are continuing to work on remediation for this intermittent issue. At this time if you encounter any issue with chat connectivity or functionality please log out and then back in to resolve. We appreciate your patience while we work to resolve this issue as soon as possible.

  5. monitoring Dec 18, 2024, 06:14 PM UTC

    We are continuing to work on remediation for this intermittent issue. At this time if you encounter any issue with chat connectivity or functionality please log out and then back in to resolve. We appreciate your patience while we work to resolve this issue as soon as possible.

  6. resolved Dec 27, 2024, 09:46 PM UTC

    This incident has been resolved.