Nuance Diagnostic Cloud Solutions incident

Service Disruption: PowerConnect Communicator

Minor Resolved View vendor source →

Nuance Diagnostic Cloud Solutions experienced a minor incident on February 7, 2025, lasting 5h 39m. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2025, 02:40 PM UTC
Resolved
Feb 07, 2025, 08:19 PM UTC
Duration
5h 39m
Detected by Pingoru
Feb 07, 2025, 02:40 PM UTC

Update timeline

  1. investigating Feb 07, 2025, 02:40 PM UTC

    We are currently investigating reported issues related to logging into PowerConnect Communicator.

  2. investigating Feb 07, 2025, 05:07 PM UTC

    We are continuing to investigate and working to resolve this issue with PowerConnect Communicator. Users may be unable to login, however, retries may be successful. We will provide updates as soon as they are available.

  3. monitoring Feb 07, 2025, 07:44 PM UTC

    We are seeing some service recovery and are monitoring the issue for resolution.

  4. resolved Feb 07, 2025, 08:19 PM UTC

    The issue has been resolved. Please reach out to Support if you need additional assistance.