Nuance Diagnostic Cloud Solutions incident

PowerConnect Actionable Findings: Outbound Call Center Workflow Impact

Major Resolved View vendor source →

Nuance Diagnostic Cloud Solutions experienced a major incident on March 10, 2025, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2025, 05:39 PM UTC
Resolved
Mar 10, 2025, 05:47 PM UTC
Duration
7m
Detected by Pingoru
Mar 10, 2025, 05:39 PM UTC

Update timeline

  1. investigating Mar 10, 2025, 05:39 PM UTC

    Our team is currently investigating an issue at our Outbound Call Center which is impacting their ability to follow-up on actionable results. At this time, please follow-up on all actionable results internally. We will provide updates as soon as possible.

  2. monitoring Mar 10, 2025, 05:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 10, 2025, 05:47 PM UTC

    This incident has been resolved.