Nuance Diagnostic Cloud Solutions incident

PowerScribe Cloud Speech - US

Minor Resolved View vendor source →

Nuance Diagnostic Cloud Solutions experienced a minor incident on April 2, 2025 affecting United States, lasting 23d 5h. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2025, 12:31 PM UTC
Resolved
Apr 25, 2025, 05:49 PM UTC
Duration
23d 5h
Detected by Pingoru
Apr 02, 2025, 12:31 PM UTC

Affected components

United States

Update timeline

  1. investigating Apr 02, 2025, 12:31 PM UTC

    We are currently investigating reports of degraded performance for Cloud Speech.

  2. investigating Apr 02, 2025, 01:36 PM UTC

    Technical teams are working on restoring service. While work is in progress, audio playback may be disrupted in the following ways: - Audio created before the start of the remediation work above may not be available during the remediation. This audio will be available after the work is completed. For instance, an editor trying, to access audio for a draft created from before the time window. -Audio created during the remediation work will not be available after the window closes. For instance, an editor trying, after the maintenance timeframe, to access audio for a draft created during the remediation timeframe.

  3. monitoring Apr 02, 2025, 02:30 PM UTC

    We are currently working to resolve some reports of speech recognition delays and continue to monitor the situation.

  4. monitoring Apr 02, 2025, 03:40 PM UTC

    As an update to our previous communications regarding speech recognition delays, service has now been restored, and we will continue to monitor.

  5. investigating Apr 02, 2025, 03:59 PM UTC

    We are currently investigating additional reports of speech recognition delays and are continuing to monitor the situation.

  6. investigating Apr 02, 2025, 05:28 PM UTC

    We continue to investigate speech recognition delays and are working to fully restore service as quickly as possible.

  7. investigating Apr 02, 2025, 06:30 PM UTC

    We continue to investigate speech recognition delays and are working to fully restore service as quickly as possible.

  8. monitoring Apr 03, 2025, 01:29 AM UTC

    At this time speech recognition performance appears to be resolved. We continue to monitor the situation throughout the duration of our scheduled maintenance window. Please contact technical support at 1-800-833-7776 if you are experiencing speech recognition performance issues or need assistance.

  9. monitoring Apr 08, 2025, 12:38 PM UTC

    We continue to monitor the situation. Please contact technical support at 1-800-833-7776 if you are experiencing speech recognition performance issues or need assistance.

  10. monitoring Apr 10, 2025, 01:42 PM UTC

    Speech recognition performance remains stable, and we continue to monitor the situation. Please contact technical support at 1-800-833-7776 if you are experiencing speech recognition performance issues or need assistance.

  11. resolved Apr 25, 2025, 05:49 PM UTC

    This incident has been resolved.