Nuance Diagnostic Cloud Solutions incident

Notifier Service Disruption

Minor Resolved View vendor source →

Nuance Diagnostic Cloud Solutions experienced a minor incident on May 8, 2025, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
May 08, 2025, 05:33 PM UTC
Resolved
May 09, 2025, 05:40 PM UTC
Duration
1d
Detected by Pingoru
May 08, 2025, 05:33 PM UTC

Update timeline

  1. investigating May 07, 2025, 03:07 PM UTC

    We are currently investigating the issue with the notifier service where mobile app notifications are stuck in the queue and not being delivered. Other types of notifications like SMS, pager, and email are being delivered successfully. We will provide an update upon resolution.

  2. identified May 08, 2025, 03:13 PM UTC

    Apple has made a change affecting our ability to send mobile push notifications. We are actively collaborating with them to restore service as soon as possible. Other notifications remain unaffected.

  3. resolved May 09, 2025, 05:40 PM UTC

    This issue with Apple mobile push notifications has been resolved. Internal testing has been successful, and iOS notifications are being delivered as expected.